Direct-scale.com is one of Timber Productions’ websites. The company is based in France, in the Seine and Marne’s region, near Paris.

We manufacture and distribute all weighing materials since several generations. We are experts in weights and measures and we only offer high quality. Our goal is to provide you with the best solution with the largest offer.

Our company is respected in the weighing industry and we own several patents.

We are specialists in weighing and member of the professional institutions of this industry. With many different logistic platforms we assure the delivery in all EEC countries.

In working in association with the largest manufacturers we offer the best prices and top quality products. Our products are guaranteed from 1 to 3 years.

The quality of our products is our priority. We select our suppliers with a selective quality process.

Direct-scale.com offers all documentation (commercial, technical, notices of use and product descriptions) in four languages

- English
- German
- Spanish
- French

From Direct-scale.com, you can access directly our local websites (…). That way you have access to a website with the navigation in your own language. The documentations remain in the four main languages.

We own the first Market Place in Europe and we deliver throughout the EEC countries.
Our powerful website structure allows us to reduce the operational costs. By not printing a paper catalogue, we act in favour of the environment and at the same the lower our administrative costs.
- All our documents are sent by email
- We limit our product range to the material essential for your company
- We work closely with our suppliers to get the best prices by ordering huge volumes per year.

All prices are indicated in Euros €. The billing country is France where our company is registered.

Prices do not include the cost of shipping as well as the applicable VAT. Apart from a few exceptions, we decide on the shipping conditions. All the taxes and insurance will be at the cost of the buyer. The company will only consider taking the insurance on specific demand from the purchaser. The packaging will not be taken back. We reserve the right to modify the price of the products due to social or administrative reasons until complete delivery.

- Repair service
- Spare parts service
- DKD certificate of calibration
- Weight of control calibration
- Verification

Our technical support is on-line only. By filling in the detailed questionnaire, we will better under your request and will be able to contact with the proper answers.

Repair service
We can repair all our products. You just have to fill in the questionnaire and email it to us. By return, we will acknowledge your request and send you all the necessary information on how to send back your scale to our factory. www.formulaireréparation.com

Spare parts service
Within 48 hours, we will deliver the necessary spare parts, shipping cost not included. www.piècederechange.com


DKD Certificate of calibration
DKD certificate of calibration is for electronic scales. The best solution is to order this certificate at the same time you order the scale. The DKD certificates are valid internationally and are available in German, English, French, Spanish and Italian.

Calibration of weights of control
Upon your request we put together a set of weights of control according to your needs. The best solution is to order this certificate at the same time when your order your weights of control. We can also re-calibrate your weights when needed.

Verification
The verification of a scale is required by the legal authorities to protect the consumers. According the EU directive 90/384/EWG scales must be verified if they are used as follows:

- In commercial trade when the price of a commodity is determined by weighing
- In the manufacture of pharmaceuticals and analysis in pharmaceuticals and medical laboratories.
- For official purposes
- In the production of pre-packing

Each scale is tested by the metrological service and stamped with a verification mark. Its accuracy within the framework of permissible standard tolerances is hereby confirmed. EU verification applies to all member states of the EU.

Direct-scale.com is present in several countries. We have specific agreements with local partners whom have been selected for their technical skills and their quality of manufacturing.

Direct-scale and its local partners will offer you the right solutions to all your needs. Direct-scale is a European network of professionals of weighing.

Through our various headings, you will notice that some products will not have prices listed; this is due to the fact that we need detailed information to provide you with the correct price. We will therefore forward your request to our local contact. He will contact you directly to answer your questions and give you the best solution to your needs.

From direct-scale home page you will have 3 possibilities to access the scales by specifications:

1. From the left navigation menu, you can click on Our products

2. From the top navigation menu, you can click on products

3. Or by clicking on the button Buy on-line now

If you know the product or the reference you want to order, you may want to use the search engine located at the bottom of the page Search on-site

As soon as you reach the list of scales you will be able to use the search engine to help you better define your request. The search engine will help you find the product you are looking by selecting different criteria:

- By accuracy
- By weighing range
- By the product reference

By accuracy
A menu will indicate the smallest readable weight of the scale; you pick the one closer to your need.
By weighing range
This criteria specifies the upper limit of the scale
By the product reference
You already know the reference of a product and the search is faster and easier.

See page: All products
See page: Search engine

Download center
Instructions of use
Brochures
Other documentations

Once you have selected a product you have access to all the documentations.

- Instructions of use
- Brochures
- 3D view
- Other documentations

Une information rapide par pictogramme vous indique clairement les functions du produit.

You will find a description of the product, but you can also download the PDF of brochure.

All the products referenced are available as well as the options.

You just need to select the product reference you wish to see.

See page : Pictogram and Lexicon

For each product you will find the scale manual in PDF format. You can download it very easily from our site.
The documentation as well as all manuals related to our products are available.
Notice of use
Brochure
3D view
Other documents

The documentation can be found in four languages. You choose your own language on the right top of the home page.

- English
- German
- Spanish
- French

You can find all the documents in the Doc section.

See page: Product documentation

All our products are available immediately. With our different platforms in Europe, you can be delivered between 4 and 8 days except if a certification is required or if the product ordered requires a specific preparation.

At each step of the process you will be informed on the status of your delivery. You can also access this information from your personal account directly on our website.

Our products come in majority from the EEC. They According to the EEC directive, all our products are tested before being offered on our site.

In majority our products are made in the EEC.
According to the EEC directive, all are products are in conformity with the EEC legislation.
Each product is tested before being proposed.

You think you found the product you were looking for but you need further details:
- Delay
- Certificate
- Guarantee
- Technical details
- Other …

@Contact us: From the product description that seems to best fit your needs, choose which type of information you need and we will reply very quickly to request. This way you will be able to ensure your choice.

You can not find the suitable product, or you need for a few more details, please contact us:
- Click on ____ and fill in the questionnaire
- Call us at 00 33 (0) 1 6470 2598
- Or fax your request at 00 33 (0) 1 6470 2534

When you found the product you wanted, click on the icon “add to shopping bag”. The product will automatically be transferred to your shopping bag. Make sure you have mentioned the quantity and cancelled any item you do not wish to buy. At any times you can see your purchases.
To verify that a change has been taken into account, click on Modify quantity.

Whenever you want to confirm what you have selected, click on your shopping bag: You will have the list of all the items you have chosen. Click on add more products and continue your shopping.

When you have selected all the items you wanted, please click on Validate to start the purchase order process.

1. If you are not registered, you need to enter your ID (your email address) / your password or you need to create a personal account (click here to learn more about personal account).

2. If you are already registered you access directly the personal details confirmation step. You will be able to choose your billing and shipping addresses.

3. You choose a method of payment (credit card or wire transfer) and you validate your order. You will automatically receive a confirmation mail. You can follow the progress of your orders by connecting to your account.

After you validated you order, click on your personal account to create an account in order to place your purchase order.

To activate your personal account, you need to:
- provide your email address which will become your ID on our website.
- create a password
- Give us some details in order deliver your products

When you open a personal account, you have access to a personal space reserved for you where you can:
- update your details
- Follow up your purchase orders
- access your recent orders
- find all your preferred products

See page Create a personal account

To follow up your purchase order you need to go to your personal account where you will find all the relevant information.
Throughout the process of your order, you will receive an email confirming the status of your order. From the emails you will have the possibility to access your personal account.

Payments are made exclusively in Euros. Taxes on exchange rates are at the customer’s cost.

Methods of payment
Payments can be made on-line by credit card or wire transfer. All the following credit cards are accepted: CB, Visa, Eurocard Mastercard and E Credit card.

Payment by credit card:
For a maximum security we use a secure payment system. The agreement is made directly on-line and you receive a receipt of payment to the email you gave when you sign up.

We use the secure system of payment SSL Secure Socket Layer which is the safest at the moment. Your credit card number and the expiration date are never seen on the site and are never saved on www.direct-scale.com

When you pay on-line by credit card, you are automatically redirected to website of our bank to make your payment.

We will need:
Your credit card number
Expiration date
And the last 3 digits which are on the back of the card

By PayPal:
The world leader of solution of payment on-line, Paypal is acting in 55 countries. By using Paypal you profit from one of the best technologies of encoding on the market.

By wire transfer:
In order to facilitate the processing of your purchase order and to limit the risks of errors, it is essential that you indicate clearly your order number as well as your name or the name of your company. Print and send us the purchase order you have on the screen. Our mailing details are mentioned on the document.